Every piece of your personal information is a trust placed in us. Hay Sports never sells or rents your data to third parties — not ever.
At hay sports, data protection is not just policy — it is practiced every day.
All your data is stored with 256-bit AES encryption — the highest security standard used in the banking industry.
Hay Sports never sells or transfers your name, number, or any other personal information to any external company.
Only the data necessary to provide our services is collected. We never ask for information we do not need.
Identity document data is stored on a separate, secured server. Even support agents cannot view your full documents.
In the event of a data security incident, affected members will be notified by email within 72 hours.
You may request to close your account and have your data deleted at any time — except where retention is required by law.
Hay SportsWelcome to Hay Sports. This Privacy Policy explains what information we collect when you use Hay Sports, how we use it, and when and with whom we may share it.
This policy is written in plain English so every member can easily understand it. Rather than burying things in legal jargon, we want to be straightforward: your information is a trust you place in us, and we take that responsibility seriously.
Core Commitment: hay sports never sells, rents, or exchanges your personal data. Your information is never used for marketing purposes without your consent.
Hay Sports collects two types of data — information you provide directly, and data generated automatically as you use the site.
At registration: name, date of birth, mobile number, and email address. For KYC verification: national ID or passport number and photo.
BKash, Nagad, or Rocket number (used solely for processing transactions). Card numbers are never stored on our servers.
Login timestamps, IP addresses, device types, gaming history, and transaction records — used for security and fraud prevention.
Records of your queries and complaints submitted via live chat or email are used to improve our service quality.
Hay Sports uses the data it collects only for specific, defined purposes. Your information is never used beyond those purposes.
| Data Type | Purpose of Use | Legal basis |
|---|---|---|
| Name & Contact | Account Management & Communication | Contractual |
| Date of Birth | Age Verification (18+) | Legal Obligations |
| Payment Information | Transaction processing | Contractual |
| Gaming history | Responsible gaming monitoring | Legitimate Interest |
| IP & device | Fraud detection | Legitimate Interest |
| Email Address | Relevant Offers (subject to consent) | Consent |
📌 Please Note: If you no longer want to receive promotional emails from Hay Sports, you can unsubscribe at any time or contact our support team.
Hay Sports follows the highest industry standards for data protection, with security measures in place at every level.
All communication between your browser and our servers is encrypted with TLS 1.3.
All sensitive data stored in our databases is encrypted using AES-256.
Our automated system runs 24/7 to detect any unusual access or attacks.
Independent cybersecurity experts conduct vulnerability assessments of our systems twice a year.
Employee Access Controls: Hay Sports employees can only access information necessary for their specific role. Access to KYC documents is restricted exclusively to the designated verification team.
Hay Sports believes every member should have full control over their own data. Here is an overview of your rights:
The right to know what data we hold about you and to request a copy.
You may request corrections to any inaccurate or outdated information.
After closing your account, you may request that your data be deleted.
You may request that we stop using your data for specific purposes.
You can request a copy of your data in a portable format.
You can opt out of promotional communications at any time.
To exercise these rights, contact us directly at support@haysports.appto send us an email. We will respond within 30 days of receiving your request.
Hay sports does not retain data longer than necessary. The retention periods for different types of data are outlined below:
| Data Type | Retention period | Reason |
|---|---|---|
| Account information | For the duration of account activity | Service delivery |
| Transaction records | 5 years | Legal Obligations |
| KYC Documents | 5 years | Regulatory requirements |
| Support Conversation | 2 years | Quality assurance |
| Log files (IP, device) | 90 Days | Security |
| Inactive Accounts | Deleted after 3 years | Data Minimization |
Hay Sports is strictly for users aged 18 and above. We do not knowingly collect data from minors.
Age is verified at the point of registration. If we become aware that an account was created by someone under 18, it will be suspended immediately and any collected data will be deleted.
If you believe a minor is using Hay Sports, please report it to support@haysports.app.
For any privacy-related questions, complaints, or requests, please reach out to us at:
Policy updates: If this Privacy Policy is updated, members will be notified in advance via email or in-app notification. Significant changes will require fresh consent.
Direct answers to the questions our members ask most.
Join Hay Sports — where your privacy always comes first.